This Resource Guide contains a general overview of important information you need to be aware of as HealthStream administers the survey for your facility. The content of this guide was largely adapted from CMS’s HCAHPS® Quality Assurance Guidelines, which is updated annually by CMS. The most recent version of CMS’s HCAHPS protocols can be found at
http://www.hcahpsonline.org/qaguidelines.aspx. We recommend keeping a current copy of the guidelines on hand, as it is the definitive instruction manual for the HCAHPS Survey. To learn more about HCAHPS and to view important new updates and announcements, please visit the HCAHPS website at: http://www.hcahpsonline.org.