The content of this guide was largely adapted from CMS's Home HealthCare CAHPS® Survey Protocols and Guidelines Manual, which is updated annually by CMS. The most recent version of
CMS’s Home Health CAHPS protocols can be found at https://homehealthcahps.org. We recommend keeping a current copy of the guidelines on hand, as it is the definitive instruction manual for the Home Health CAHPS Survey. To learn more about Home Health CAHPS and to view important new updates and announcements, please visit the CMS website. Our assistance does not end with this guide—if you need additional support with any aspect of your project please contact any member of your HealthStream project team.