Resource Guide ICH CAHPS

Version 3

    This Resource Guide contains a general overview of important information you need to be aware of as HealthStream administers the survey for your facility. The content of this guide was largely adapted from CMS’s In-Center Hemodialysis CAHPS Survey Administration and Overview of the ICH CAHPS Survey Administration and Specifications Manual, which is updated annually by CMS. The most recent version of CMS’s ICH-CAHPS protocols can be found at We recommend keeping a current copy of the guidelines on hand, as it is the definitive instruction manual for the ICH-CAHPS Survey.  To learn more about ICH-CAHPS and to view important new updates and announcements, please visit the CMS website.