For Ardent's Jamie Heitgrass It's All about Employee Engagement

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    IT IS FASHIONABLE THESE DAYS TO TALK ABOUT CHANGE—its potential virtues and even the inevitability of it. What is seldom mentioned is that truly positive change is not easily accomplished. What follows is a record of the changes made by Women’s and Children’s Services at Hillcrest Hospital South in Tulsa, Oklahoma. It is the unvarnished story of hard work and the challenges in carrying through on commitments to employees and patients.