Hi Laxmi, glad you are excited about renewing your NRP instructor status. We are working on improving the user experience, and will be running usability tests soon. Let me know if you're interested in participating (you can participate remotely). Meanwhile, if you need help please contact customer service: If you have questions about resources in the NRP Instructor Toolkit, please contact AAP customer support at firstname.lastname@example.org. If you have questions about accessing the NRP Instructor Toolkit, please contact HealthStream customer support at 800-521-0574 (from 7 AM-7 PM CT) or email email@example.com.